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Search for issue in another way

unknown

Is there a way to search for issues when we give the specific "serial number" which is put in the issue?

We created a new request type "serial number" and now we wanted to know if it´s possible how to find an issue by just giving the serial number. Might there be a setting somewhere that need to be set?

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After it accepts the serial number, the field shows like this. (with dots, I did not put them)

Screenshot 2021-07-14 080646.png

So I tried to put both variants. First without dots

Screenshot 2021-07-14 080730.png

Second with dots

Screenshot 2021-07-14 080757.png

Accepted answers

All comments

Hurcus Ibrahim

I presume the field = Seriennummer is an open string field rather than a pre-populated drop-down menu - if so - try this:

Seriennummer ~ "123.456.789"

If the field = Seriennummer is a pre-populated drop-down list - you will need to use slightly different syntax - try this:

Seriennummer = 123.456.789

I hope this helps.

Vishal Biyani_2pr07j

If this is a Text field try using ~ operator to compare this with part values.

Rudy Holtkamp

Hi @[deleted],

You should type in the search string and hit enter. then you will see the search results. Jira does not show a preview on searches on text fields (afaik).

Rudy

unknown

I hit the enter button and there still were no results

Arthur Harutyunyan

Hi @[deleted], can you please give us more details on this?

Did you create a new custom field called "serial number" or did you create a new issueType called "serial number"?

Thanks,

Arthur

Rudy Holtkamp

What type of field is serial number? Single line text?

unknown

No, it´s a number field

Screenshot 2021-07-16 082420.png

unknown

We created a new custom field called "serial number". It´s not an issue type.

Manuel Bähnisch

Hi Sinemnur,

I would think you should at least add the name of the customfield you would like to search the number in. Something like

Seriennummer = 123456789

My older version of Jira was having problems trying to search without the customfield name and when adding the thousand separator ("not a valid number") on a number customfield.

Hope that helps.

Manuel

Arthur Harutyunyan

fine, then you need to search something like this in advanced search ( JQL )

"serial number" = "12345789"

Hurcus Ibrahim

If 'seriennummer' is an open-string field, use this query:

seriennummer ~ 123.456.789

If the serial number has spaces, you will need to use speech marks i.e.:

seriennummer ~ "123 456 789".

If the field is not an open string and it is a drop-down pre-populated menu, use this query:

seriennummer ~ 123.456.789

again, if there are spaces, use the quotation marks.

n.b. an additional hint at no extra cost to you (xD). To get to the JQL screen from any other screen in JIRA, use the shortcut: 'g', 'i'.

I hope this helps.

Patrick Heidel

Hi there,

just try to use the advanced search as mentioned in your Screenshot. I have marked it for you with a green circle ...

After that you should see something like the advanced search in Jira where you are able to easily create your JQL.

Choose your field Seriennummer = "123.456.789" or Seriennummer ~ "123.456.789" and you should succeed.

Kindest regards
Patrick

Kyle Cooke

Try - "serial number" ~ "123.456.789"

Tanya C

Go to the custom fields screen in admin and check the searcher select list. Change it to exact search, or natural.... I can't recall the choices from memory.

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