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Search for incidents caused by changes

I am trying to search for all incidents that were caused by changes. Can anybody help me out with the correct jql for this?

3 answers

0 votes
Jack Community Leader Jul 05, 2021

What field in your issues would indicate that changes were the cause? Someone has to make that determination and subsequently update the issue to declare this.  For example, let’s assume you create a custom drop down field, let’s call it Root Cause, and the user performs route calls analysis on the incident and determines that changes what is the cause, and they could select that in the field. With this in place one could use the following JQL.

project = abc and “Root Cause” = Changes

issue type = incident, linked issue - caused by issue type = change

Jack Community Leader Jul 05, 2021

Ok then try this….

project = abc and issueLinkType = “change”

Hi @Anna Moran ,

Thanks for posting in community.

If you are familiar and using ScriptRunner, please navigate to this blog and check the options with Issue Hierarchy Queries - https://valiantys.com/en/blog/atlassian-administration/jql/.

Hope that helps.

Cheers

Suvradip

Hey,

You may also want have a look at our app JQL Search Extensions if you have advanced search requirements. 

There are plenty of JQL extensions for links: https://jqlsearchextensions.atlassian.net/l/c/qz9n9thY

Feel free to contact me if you have more questions. Thanks!

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