Scrum Board not seeing issues

[lapacquah.bryant]

Hello,

I created a Scrum board and added the columns/status however I do not see my backlog or all of the issues in the Active sprint.

Thank you.

[Ash Yadav · Accepted solution]

Hi @lapacquah.bryant , 

Is this a company-managed or team-managed project? 

Do you see any issues at all in the sprint? 

Do you have any other boards or board filters?

Can you attach any screenshots to show your current board configuration? 

Kind Regards, 

Ash 

[lapacquah.bryant]

Is this a company-managed or team-managed project? Compant-managed

Do you see any issues at all in the sprint? The issues are in backlog and Backlog is on Board as a column, however no issues show.

Do you have any other boards or board filters? this is a new project and this is the first board configured for this project.

Can you attach any screenshots to show your current board configuration? 

[Trudy Claspill]

In the above image you have the Status Backlog in the Unmapped Statuses section. You need to move that to one of the board columns.

Issues in a Status that is in the Unmapped Statuses section will not be displayed in either the Board nor the Backlog screen (if you have the Kanban Backlog screen enabled).

[lapacquah.bryant]

Thank you @Trudy Claspill

I moved that to the unmapped column because none of the issues would display in the Backlog section.  At first the issues would go to a sprint vs backlog.

I moved as you suggested however still no issues are associated with it nor does any issue show in Scrum board.

No I do not have Kanban Backlog screen enabled.

[Trudy Claspill]

My apologies. I missed that you said it was a Scrum board.

For a Scrum board there is an Active Sprints view and a Backlog view.

The Active Sprints view will show only issues that have been added to a sprint, and only for sprints that have been started and not yet completed.

The Backlog view will show all issues in active sprints (same as above), planned sprints that have not been started, and issues that are not "done" and not assigned to either an Active or Planned sprint.

Does that information help you understand what you are experiencing? If not, please share with us additional details and screen images for an issue that you have created that you think should be displaying but is not.

[lapacquah.bryant]

Thank you @Trudy Claspill  yes this helps

[lapacquah.bryant]

disgard

[Nic Brough -Adaptavist-]

Are all possible status (in the projects the board looks at) mapped into board columns?