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ScriptRunner request type and listener for transitions


Sorry that I created a discussion instead of a question, but the questions portal is not working.

I have two simple questions, but I couldn't find any documentation to help me solve them:

1. How can I create a Request with Customer Request Type (JSM)

2. How can I catch a transition with Script Listeners?

Any help is well appreciated, thank you.


1 answer

0 votes

Hmm, odd, what do you mean by "not working"?   The questions portal is the same thing as the discussions, it's just a different type of post in a (hidden) field.  I'm just curious, if you have a problem with Community posts, the Atlassian Community team will want to know, to see if they can fix it.

Anyway, back to the question:

1. I'm not sure what you are asking about here.  The easy answer is "log in as a customer, click create, and fill in the fields", but I suspect you're asking about something else.

2. Transitions fire events.  Listeners listen for events and do things when they catch them., so all you need to do to "catch a transition" is set up your listener to listen for the right event!

Hi Nic,

About the community error, it just keeps loading forever:

Screen Shot 2022-06-03 at 12.47.35 PM.png

I already tried clearing the cache, different browsers (FF, Safari, Chrome, Chrome Mobile) and I have the same issue

About my questions:

1. *How can I create a Request with Customer Request Type (JSM)* with Script runner, both questions were related to ScriptRunner. I want to do it first in the Console, then implement the code in a post function or a Script Listener.

Clarifying my question here: I want to create a Request including the Customer Request Type, I already have the code to create a regular issue, but I couldn't find a way to add the Request Type, hope it helps.

2. In the listeners I just found 'Issue Created' and 'Issue Updated', I'm guessing that the Event I need is 'Issue Updated', but this even can be triggered when the user updates a field, transition, change the assignee, etc. My question here is if there's a way to filter all Update events but 'Transition'.

Thank you, I'm a big fan BTW :)

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