ScriptRunner Suppress Email on Escalation Service

I have a custom escalation service that is calculating and setting a custom field using a issueInputParameters.addCustomFieldValue() call. The script runs every 30 minutes and I would like to avoid sending an email every time it runs.  Is there any way to update the field(s) without sending the update email?

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Steven Behnke Community Champion Nov 06, 2017

Do you call IssueService.update(ApplicationUser user, IssueInputParameters input) yourself? If so, instead use IssueService.update(Applicationuser user, IssueInputParameters input, EventDispatchOption.DO_NOT_DISPATCH, boolean false)


If you aren't calling IssueService.Update yourself, then you'll have to handle all the calls to issueservice and issueinputparameters yourself. 

Thanks that did it.  Here is the generic code syntax I used:

import com.atlassian.jira.bc.issue.IssueService
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.IssueInputParameters
import com.atlassian.jira.issue.customfields.manager.OptionsManager

IssueService issueService = ComponentAccessor.getComponent(IssueService);
def customFieldManager = ComponentAccessor.getComponent(CustomFieldManager);
def optionsManager = ComponentAccessor.getComponent(OptionsManager);
IssueInputParameters issueInputParameters = issueService.newIssueInputParameters()

def user = ComponentAccessor.getJiraAuthenticationContext().loggedInUser
def issue = issue;
def cfPI = customFieldManager.getCustomFieldObjects(issue).find { == "Priority Index"};
issueInputParameters.addCustomFieldValue(, 10.toString());

def update = issueService.validateUpdate(user,, issueInputParameters)
issueService.update(user, update, com.atlassian.jira.event.type.EventDispatchOption.DO_NOT_DISPATCH, true);
Steven Behnke Community Champion Nov 16, 2017

Happy to help! :)

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