ScriptRunner Suppress Email on Escalation Service

I have a custom escalation service that is calculating and setting a custom field using a issueInputParameters.addCustomFieldValue() call. The script runs every 30 minutes and I would like to avoid sending an email every time it runs.  Is there any way to update the field(s) without sending the update email?

1 answer

1 accepted

0 votes
Accepted answer
Steven Behnke Community Champion Nov 06, 2017

Do you call IssueService.update(ApplicationUser user, IssueInputParameters input) yourself? If so, instead use IssueService.update(Applicationuser user, IssueInputParameters input, EventDispatchOption.DO_NOT_DISPATCH, boolean false)


If you aren't calling IssueService.Update yourself, then you'll have to handle all the calls to issueservice and issueinputparameters yourself. 

Thanks that did it.  Here is the generic code syntax I used:

import com.atlassian.jira.bc.issue.IssueService
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.IssueInputParameters
import com.atlassian.jira.issue.customfields.manager.OptionsManager

IssueService issueService = ComponentAccessor.getComponent(IssueService);
def customFieldManager = ComponentAccessor.getComponent(CustomFieldManager);
def optionsManager = ComponentAccessor.getComponent(OptionsManager);
IssueInputParameters issueInputParameters = issueService.newIssueInputParameters()

def user = ComponentAccessor.getJiraAuthenticationContext().loggedInUser
def issue = issue;
def cfPI = customFieldManager.getCustomFieldObjects(issue).find { == "Priority Index"};
issueInputParameters.addCustomFieldValue(, 10.toString());

def update = issueService.validateUpdate(user,, issueInputParameters)
issueService.update(user, update, com.atlassian.jira.event.type.EventDispatchOption.DO_NOT_DISPATCH, true);
Steven Behnke Community Champion Nov 16, 2017

Happy to help! :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 16, 2018 in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

1,289 views 17 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you