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ScriptRunner Add-on user doesn't execute the script

I'm trying to have a script run as the JIRA ScriptRunner user for the "issue updated" event.

However, it will only ever execute as the user initiating, not the ScriptRunner user. I need the ScriptRunner user to execute this script so that I can do a PUT request into a field not visible on the screen.

I first check to see if we're executing as the "ScriptRunner for Jira" for JIRA user and it is not, as can be seen from the logs where I'm logging the "user" variable inside the script. 



Any ideas on how to make the ScriptRunner Add-on user run scripts instead of the Initiating user?

3 answers

1 accepted

0 votes
Answer accepted

Thanks to everyone who got back to me so promptly!


Turns out this was an error on my part. I have written a custom "jira_request" method but was using an older version of the method where I hadn't implemented QueryStrings for PUT requests. 


I am still seeing the user in the payload as my user, but the PUT request goes through so I'm not complaining! I actually want to add a catch to stop the script executing if it's not a human user initiating so it works as an advantage to me.


The below logs and payload shows that the PUT request finally goes through with the overrideScreenSecurity QuerySting. However the accountId 5d42.. is my account

image (15).pngimage (16).png


Many thanks all,

This is resolved for me.




0 votes
Payne Community Leader May 05, 2021

I use the following in a ScriptRunner script in a Jira Server instance; hopefully it will work for you in the Cloud version.

ApplicationUser jiraAdminUser = ComponentAccessor.getUserManager().getUserByName("jiraadmin")

HI Payne,

Unfortunately, this code will not work in ScriptRunner for Jira Cloud as Jira Cloud only provides the rest API's that ScriptRunner can use and does not have the same Java API's like the server version has.



Like Payne likes this

Hi @Mark O_Shea 

Thank you for the question.

The user variable will be logged in user which is here the user which is why you are seeing this. If you configure this as the Add on User, the code will run as this user and you can see this by clicking the "Green" tick in the history section, then to the Payload tab.

Hope this helps.

Thank you

Kind Regards


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