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Script runner not respecting a user's Do Not Notify Me user preference

Hopefully this is a version issue, as I'm using Scriptrunner 3.1.4 on Jira 6.4.7.

Using Script runner plugin, I've setup a listener to fire "Send Custom Email" to the Assignee and Reporter on any updates/comments, etc.

If the assignee or reporter them-self updates the ticket, they will get this email even if they have "Do not notify me" for my own actions in user's preference.

Does anyone know if this is normal behaviour of scriptrunner and whether they have fixed this in later versions?

1 answer

Hi @Yip_Leung ,

Maybe I misunderstand but why are You using listener to send email on updates/comments? It functionality exist in 'notification scheme'. 

I recommend use scriptrunner if need process difficult logic. 

About "Do not notify me" I suppose it is normal for scriptrunner, because it send email directly, without check notification scheme or user properties.

Really I think I need make test because I'm afraid it also ignore permission scheme )


I'm right. I have add field 'blocked' and have set user (AndrewDvizhok) who haven't permission to browse issue and add listener which has sent email to 'blocked' user. 



Hi Andrew,

I'm using custom Listener as I want to send custom emails and not use Notification schemes.

So yeah, script runner completely ignores permissions and notification schemes which I can understand.

But I can't believe even user preferences! So now, when people perform updates, they'll get spammed by their own updates.

Does anyone know a way around this or if Script Runner intends to fix this feature/bug?




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