Script Runner: Fast-track transition an issue additional issue actions don't work



I'm using JIRA 7.1.4 and Script Runner 4.3.0. In the create step i use the post script function to fast-track transition an issue. The post function is at the last place after the event. My condition is:

cfValues['Field A'] != 'Value A' && cfValues['Field B']?.value == null

This works fine, the desired transition is applied and the issue is closed directly.

But the additional issue actions don't work. I want to set a comment and use the example given by script runner:

issueInputParameters.setComment('Write your comment here').

But nothing happens, no comment is created. There is no message in the JIRA log and the post function only says "No failures in the last 15 execution(s)".


So am I missing anything?

1 answer

1 accepted

This widget could not be displayed.

This will only work if you have a screen on the transition and you have:


Although theres a bug in JIRA IssueService on some versions, causing the commenting to be done twice.

I would use CommentManager to do this. So the script to use is:

def commentManager = com.atlassian.jira.component.ComponentAccessor.getCommentManager()
commentManager.create(issue, currentUser, "A comment", true)

Thank you Adam,

now it works!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

157 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you