Screen not matching created ticket

Matthew Knab March 21, 2023

Hi all, I'm recently having an issue where there are certain fields that have disappeared from our ticket structure for a certain type of request. In admin, the screen looks correct and the correct screen is assigned correctly, however when that request type is used, there are a few fields not showing up in the end product. Those fields can be seen when creating the request, but not after it is finalized.

The screenshots i have attached show the screen arrangement, and the other one is the finalized request. As you can see on the request itself, components and labels should not be there, and start date is the one missing.

2023-03-21 09_03_22-Window.png2023-03-21 09_03_33-Window.png

Any help would be appreciated to get this back. Thanks!

2 answers

0 votes
Kai Becker
Community Leader
Community Leader
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March 21, 2023

Hi @Matthew Knab 

the issue view is correct, corresponding to your screen settings. The problem with your fields is the following:

  • Components --> are always shown and can't be removed via screen
  • Labels --> are always shown and can't be removed via screen
  • Start date --> it is a date field and therefor always located in the right sidebar

Regarding components and labels. The only way to hide them would be hiding them in the field configuration: https://support.atlassian.com/jira-cloud-administration/docs/configure-a-field-configuration-scheme/

But this will remove them for the whole project.

Matthew Knab March 21, 2023

Hi Kai, thanks for your response! While i know where you're coming from, i'm not referring to the start date of the ticket, we added a start date into the ticket itself as an additional field with a calendar:

2023-03-21 09_22_08-Window.png

Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2023

Hi @Matthew Knab 

yeah I got that, but thats fine exactly what I meant. User and date fields are always added to the right side of the issue, no matter where you put them on the screens.

There is an open request to relocate custom fields of this type: https://jira.atlassian.com/browse/JRASERVER-35596

0 votes
Syed Muhammad Ammad Mansoor March 21, 2023

please check the issue type screen scheme, Issues might be associated with some other screen that is visible to you. 

Matthew Knab March 21, 2023

Looks like the issue type scheme is set to the default for this one.

Syed Muhammad Ammad Mansoor March 21, 2023

Is it the same screen (on/off boarding screen_) or either some duplicate with changes 

Matthew Knab March 21, 2023

Not too sure what you mean, but i don't see any duplicated on the page. This is the only issue type scheme that is associated with this request, likewise with the screen scheme

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