SSL Connection Error

I'm trying to install JIRA and configure it to use SSL. I got through the instructions for creating a self-signed certificate (this is a test instance only). When I run the Jira configuration tool and check certificate, it seems to display correctly (as far as I know--this is new to me).

Loading the page, however (in Chrome) gives me `SSL connection error: Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have.`

Firefox gives me: `An error occurred during a connection to 10.201.49.128:8100.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)`

2 answers

0 votes
Pedro Souza Atlassian Team Apr 02, 2014

Hello,

I would recommend you to try acessing locally from your JIRA server (typing localhost:port on the server browser) and check if you will face the same behaviour, then check the $JIRA_Install/logs/catalina.out file, it will contain more clues around the issue.

Depending on the information that you find on the log file, you can check some troubleshooting tips for self signed certificates as described on this page: Troubleshooting

I believe you will find the resolution on that page.

If it didn't help, please, attach the information from the logs, so I can further assist you on the troubleshooting.

Cheers,

Pedro Souza.

Ensure that you are connecting to https://server:8443/.

Maybe you use proxy, and it don't have 8443 port allowed.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,063 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot