SSL Application Link to Jira


I've got a Stash server running over SSL, on port 8443: https://stash:8443/ It is using a self-signed certificate for the encryption.

I'm trying to create an application link between our Jira instance (non-SSL, HTTP) and the Stash instance. I have imported the self-signed cert into the keystore as described in the answer here. In addition, I've downloaded the SSLPoke application and confirmed that I am able to connect from the Jira server:

# java SSLPoke stash 8443
Successfully connected

I've also confirmed that the REST API (which I assume is being used for the application links) is running on port 8443 by checking that URLs such as these return valid data:


The error I get when I try to create an application link from Stash reads:

The Remote application is not able to connect to 'Stash'(Stash) by using the URL 'https://stash:8443'.

When I try to create the link from Jira, the errors displayed are:

The host is unknown. Verify that the URL is correct.
The specified URL does not appear to be an instance of the selected type.

Does anyone know what could be the problem here? Am I wrong in assuming that the application links use the REST API? If so, what ports need to be accessible to enable SSL application links between Jira and Stash?

1 answer

1 accepted

Were there any errors in the logs that seem relevant?

I would start by confirming if the certificate is stored in the correct Java keystore. Its possible JIRA is unable to connect to Stash over SSL because of the certificate not being available. You can use this plugin for a simple way to connecting/importing a SSL cert:

It was in fact the wrong JRE that had the certificate added. Jira was using a different JRE than the standard system one.

I just came to the same conclusion! It can be found here: /opt/atlassian/jira/jre/lib/security/cacerts

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,304 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot