We used SLA fields (Time to first response, Time to resolution, etc.) form Service Desk add-on to measure agreed KPIs in version 6.3.
It looks that features of JIRA Agile and JIRA Service Desk are separated in version 7.1.
I'd like to know if it is possible to customize JIRA in way that SLA fields are visible in software or business projects.
(We have SD and Agile licenses for all users).
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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