SLAs visible in project type software or project type business?

We used SLA fields (Time to first response, Time to resolution, etc.) form Service Desk add-on to measure agreed KPIs in version 6.3.

It looks that features of JIRA Agile and JIRA Service Desk are separated in version 7.1. 

I'd like to know if it is possible to customize JIRA in way that SLA fields are visible in software or business projects.

(We have SD and Agile licenses for all users).

 

Regards,
Florjan

1 answer

1 accepted

Hi Vidic Florjan,

After the v7 update, JIRA Service Desk, JIRA Core and JIRA Software are considered as 3 different product and so you can't use the features of one product in another.

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