SLA Timer for jira plugin: How does the action events regarding First Respons work?

Magnus Norberg
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 27, 2024

In the documentation I cant find anything regarding the action events:
- Clear first response when paired
- Submit first response when paired
- Clear and Submit first response when paired

I want to automatically get the first response flag "clicked" when status is changed from new to open.

Any Ideas?

1 answer

1 vote
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 27, 2024

HI @Magnus Norberg 

 

You can define the SLA behaviour in your project admin page, SLAs.

 

Regards

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.5.4
TAGS
AUG Leaders

Atlassian Community Events