Running script from Jira

Hi
We have Jira Service Desk in our company and i got to make something like:
After someone creating a specific ticket, Jira running script(.bat .cmd PowerShell)
that restarting a service on one of the servers.

All i got is: 
I created a specific issue type on customer portal and write a powershell script that cheking(every minute) if there is service request created in last minute, and if it's True script restarting service(IIS for example)

Is there a simpliest way to do this?
p.s. Sorry for my English

1 answer

1 accepted

0 vote

This is something you should do from outside JIRA.

Your powershell script that runs every minute can interrogate JIRA over REST, asking it if there are any new requests of a certain type, and then restarting if it finds an appropriate one.

I woud make it a bit more clever than just that, I would get it to update the issue as well, to say the service was automatically restarted, and then I would exclude the those updates from the search.  That way, you won't miss any issues if the minute loop goes off time, you won't be re-starting services more than once by accident, and your users will be updated.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,296 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot