Running script from Jira

We have Jira Service Desk in our company and i got to make something like:
After someone creating a specific ticket, Jira running script(.bat .cmd PowerShell)
that restarting a service on one of the servers.

All i got is: 
I created a specific issue type on customer portal and write a powershell script that cheking(every minute) if there is service request created in last minute, and if it's True script restarting service(IIS for example)

Is there a simpliest way to do this?
p.s. Sorry for my English

1 answer

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This is something you should do from outside JIRA.

Your powershell script that runs every minute can interrogate JIRA over REST, asking it if there are any new requests of a certain type, and then restarting if it finds an appropriate one.

I woud make it a bit more clever than just that, I would get it to update the issue as well, to say the service was automatically restarted, and then I would exclude the those updates from the search.  That way, you won't miss any issues if the minute loop goes off time, you won't be re-starting services more than once by accident, and your users will be updated.

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