We have Jira Service Desk in our company and i got to make something like:
After someone creating a specific ticket, Jira running script(.bat .cmd PowerShell)
that restarting a service on one of the servers.
All i got is:
I created a specific issue type on customer portal and write a powershell script that cheking(every minute) if there is service request created in last minute, and if it's True script restarting service(IIS for example)
Is there a simpliest way to do this?
p.s. Sorry for my English
This is something you should do from outside JIRA.
Your powershell script that runs every minute can interrogate JIRA over REST, asking it if there are any new requests of a certain type, and then restarting if it finds an appropriate one.
I woud make it a bit more clever than just that, I would get it to update the issue as well, to say the service was automatically restarted, and then I would exclude the those updates from the search. That way, you won't miss any issues if the minute loop goes off time, you won't be re-starting services more than once by accident, and your users will be updated.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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