Rules - add comment into the new ticket created

[pclosas]

Hi! I'm using a rule that creates a ticket into another board, copying the description, the attachments, addign a reporter, linking both tickets, etc

The rule is already adding the reporter the way I need into the new triggered ticket.

What I would like to do is within this rule, add a comment into the triggered (new created ticket) naming the reporter so they are aware of the creation of this new ticket in this other board.

Thanks!

[Sebastian Krzewiński]

Hi @pclosas 

In the same rule you can use branch item and set it to 'most recently created issue' and inside branch add comment action.

Regards,

Seba

[pclosas]

Thanks Sebastian, I just tried an add it.. I'll test it with the next jira :)

Thanks a lot!

[pclosas]

Hi Sebastian, I tried but no comment is added in the new created ticket: 

[pclosas]

Hi Bill, thanks for answering :)

I add the answers here:

• what type of project is this (e.g., company-managed, team-managed, etc.), I would say is team managed
• an image of your complete automation rule in a single image for continuity,

• images of any relevant actions / conditions / branches,

• an image of the audit log details showing the rule execution  (I'm lost here, I dont know where to find that)
• explain what is not working as expected and why you believe that to be the case.

In the new ticket that is created thank to the above rule, I'd like to have an automation (within the existing rule) that adds a comment. 

In this comment I'd like to name @ the reporter, which thanks to the automation before is the same as in the first jira (the original one, where the automations starts)

I tried doing the branch process, but I do not get the comment.

Example of the branch:

[Bill Sheboy]

Thanks for that information.

To find the audit log and post the image...

• while in the rule editor, select Audit Log at the top-right
• find the specific recent execution, and select Show More at the right
• also on the right, expand the areas so all the detail show
• capture and post the image

In the comment, if you want to mention the reporter so they get notified, replace the email address information in the comment body with this:

[~accountId:{{createdIssue.reporter.accountId}}]

Also, please note my question about the rule scope.  If your rule is single-project scope, it cannot add a comment to an issue created in a different project.

Instead the rule must be changed to at least multiple-project scope.

[pclosas]

Thanks Bill!! I see what you mean and all make sense. Thanks a lot!

I checked the audit log:

and the scope:

I will contact my Jira Admin to see if I can get the scope issue solved.

Thanks a lot for your detailed answers :) 

[Bill Sheboy]

Hi @pclosas 

For a question like this, context is important for the community to help.  Please post the following:

• what type of project is this (e.g., company-managed, team-managed, etc.), 
• an image of your complete automation rule in a single image for continuity,
• images of any relevant actions / conditions / branches,
• an image of the audit log details showing the rule execution, and
• explain what is not working as expected and why you believe that to be the case.

Until we see those...

Is your rule creating the new issue in a different Jira project than the trigger issue?

If so, what is the scope of the rule in the details at the top: single-project, multiple-project, or global?

While single-project scope rules can create (or clone) issues into other projects, they cannot access them in any other way.  When you need to perform additional actions on the most-recently-created issue in another project, the rule must use a different scope.

To change the scope, your Jira Site Admin will need to do that in the site admin area for rules.

Kind regards,
Bill