Hello, got question with Rule, which can auto assignee to person and dont need other person help.
Problem is how to make rule that he assignee tickets from one reporter ( like microsoft auth problem ) to one specific one person who work with it . I'll try creat rule, but when i try it, that rule can only assignee all incidents or request to one person.
I need specific reporter assignee to specific person.
I solved problem, thanks for replay. You can close now ticket
There is no ticket as community is not same as Atlassian support :)
I am an atlassian expert voluntarily contributing for the questions of other community users ;)
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Welcome to community!
If i understand correctly, you can use the condition block to validate if the reporter as specific person and then set the specific assignee
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I will add photo, what i want, maybe its will be more simple to understand.
I want that reporter msp@bluebridge.lt always automatically assiggnee to agent Vaidotas. But not all others tickets or incidents
And then i try search rule how to make it. I can make only rule which give all tickets for this person, but not specific
This maded rule assignee all incidents and all request to one person
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What you can do is, like how you have if issuetype = subtask, you can also validate whether reporter = given user
sample,
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