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Revert Jira Issue View back to Old View

The new Issue View is terrible. It shoves all the information down the right side of the issue forcing you to scroll through and squint to try to find what you are looking for.
You are given the option to "See The Old View" but that does not apply to the entire system as you constantly have to select it for every issue you open or switch to.
I need a way to set the system back to the Old View and keep it that way,

Please let me know how I can accomplish this, because the new view is awful and doesn't work for the purposes I need.

8 answers

1 accepted

8 votes
Answer accepted

Nick, 

Please check out the "Personal Settings/turn off Jira Labs" feature.


Screen Shot 2019-02-13 at 10.18.55 AM.pngScreen Shot 2019-02-13 at 10.19.04 AM.png

Ahhhh thank you kindly Kian!
It's back to normal now! Much appreciated!

Like Dominik Bauchner likes this

unfortunately, we already DID have this turned off.  I had to turn it ON then back OFF to get back to the old view. :-(

Like Nick Blay likes this

Mine appeared to already be off, so I just closed all my browser windows, and opened a new one and the change stuck.
Hopefully it doesn't revert again.

Frank Han I'm New Here May 23, 2019

OMG, THANK YOU SOOOO MUCH!!!

Does this affect the entire project or organisation?

This is a disaster!

Our organisation is about to transition to the cloud and with these non-custom fields friendly changes, I'm going to have to recommend finding another product.

Total agree, no good change. I missed this post but I have opened exactly the same topic

I agree - we depend heavily on customized fields and multiple tabs.  This new look is crippling us.  :-(

Agreed.  I feel like the person who designed this new view didn't have any custom fields and didn't consider them at all.  We've added all of these custom fields and now we can't see them.  It's honestly sent us looking for a different bug tracker, which is crazy because I've been using JIRA for 20+ years.  This "new view" reminds me of "New Coke".  It's a flop.

Like # people like this

+1

Especially true with custom fields of type 'multi-line text'.

We have a multiline text field called QA notes on our bug cards.  It contains essential details for our QA team to pass information to other team members.

The new view forces that multi-line text field into the narrow right panel, with only 5 lines visible and no wysiwyg editor on field focus.  AND  there's no way to force the layout to move that custom field into the larger left panel

Jira team seriously dropped the ball on this one.

Like # people like this

The new view is terrible! It removed all, i repeat, all the useable, valuable content. Who designed, then approved such an awful change?

Like # people like this

In addition to the custom fields you also cant see the Tempo estimates and actuals on the new view.  I agree with statements above.  Ever since this new view has been pushed out I have heard a stream of complaints from my users.

I will add to the voice here, I do not like this new view. It should not be turned on by default since so many features are removed. 

Just want to add something more here...

I understand developing software using a Minimal Viable Product approach. I also understand that many features are not used at all or just a little.

I understand that Atlassian needs to learn what features are used and what ones are not used.

The mistake made here is not that the new view is bad. It may be on track to be good. 

The mistake is, it is turned on for everyone by default and very hard to turn off.  Also for most users it is not Viable.

Attlassian, Please make the option to use the new view a global setting. Then partner with your adventurous users who decide to opt in and make a kick ass new view without affecting your existing customers in a bad way.

Then when you truly have a Minimum Viable Product for most users, turn it on by default.

Rant Over .....

2 votes

The "New" view is very inefficient, having to scroll down to see the basic ticket info and losing the tabs and custom fields from the view is very crippling - Not a good move for our organization

the new view is so bad...

it's hard to edit, hard to define sizes of pictures and the code snippets look so bad.

all the custom fields suddenly gone, tabs all messed up... not nice

 

also I like how this is now marked as resolved... when they decommission the old view and make this the product version how will that work?

I don't even get the option to revert to the old view. This is annoying.

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