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Revert Jira Issue View back to Old View

The new Issue View is terrible. It shoves all the information down the right side of the issue forcing you to scroll through and squint to try to find what you are looking for.
You are given the option to "See The Old View" but that does not apply to the entire system as you constantly have to select it for every issue you open or switch to.
I need a way to set the system back to the Old View and keep it that way,

Please let me know how I can accomplish this, because the new view is awful and doesn't work for the purposes I need.

10 answers

1 accepted

8 votes
Answer accepted


Please check out the "Personal Settings/turn off Jira Labs" feature.

Screen Shot 2019-02-13 at 10.18.55 AM.pngScreen Shot 2019-02-13 at 10.19.04 AM.png

Ahhhh thank you kindly Kian!
It's back to normal now! Much appreciated!

Like Dominik Bauchner likes this

unfortunately, we already DID have this turned off.  I had to turn it ON then back OFF to get back to the old view. :-(

Like Nick_Blay likes this

Mine appeared to already be off, so I just closed all my browser windows, and opened a new one and the change stuck.
Hopefully it doesn't revert again.


Does this affect the entire project or organisation?

This is a disaster!

Our organisation is about to transition to the cloud and with these non-custom fields friendly changes, I'm going to have to recommend finding another product.

Total agree, no good change. I missed this post but I have opened exactly the same topic

I agree - we depend heavily on customized fields and multiple tabs.  This new look is crippling us.  :-(

Agreed.  I feel like the person who designed this new view didn't have any custom fields and didn't consider them at all.  We've added all of these custom fields and now we can't see them.  It's honestly sent us looking for a different bug tracker, which is crazy because I've been using JIRA for 20+ years.  This "new view" reminds me of "New Coke".  It's a flop.

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Especially true with custom fields of type 'multi-line text'.

We have a multiline text field called QA notes on our bug cards.  It contains essential details for our QA team to pass information to other team members.

The new view forces that multi-line text field into the narrow right panel, with only 5 lines visible and no wysiwyg editor on field focus.  AND  there's no way to force the layout to move that custom field into the larger left panel

Jira team seriously dropped the ball on this one.

Like # people like this

The new view is terrible! It removed all, i repeat, all the useable, valuable content. Who designed, then approved such an awful change?

Like # people like this

In addition to the custom fields you also cant see the Tempo estimates and actuals on the new view.  I agree with statements above.  Ever since this new view has been pushed out I have heard a stream of complaints from my users.

I will add to the voice here, I do not like this new view. It should not be turned on by default since so many features are removed. 

Just want to add something more here...

I understand developing software using a Minimal Viable Product approach. I also understand that many features are not used at all or just a little.

I understand that Atlassian needs to learn what features are used and what ones are not used.

The mistake made here is not that the new view is bad. It may be on track to be good. 

The mistake is, it is turned on for everyone by default and very hard to turn off.  Also for most users it is not Viable.

Attlassian, Please make the option to use the new view a global setting. Then partner with your adventurous users who decide to opt in and make a kick ass new view without affecting your existing customers in a bad way.

Then when you truly have a Minimum Viable Product for most users, turn it on by default.

Rant Over .....

The "New" view is very inefficient, having to scroll down to see the basic ticket info and losing the tabs and custom fields from the view is very crippling - Not a good move for our organization

I absolutely agree and no ill will but i must say the new issue view is terrible.  I had a nice chunk of real estate down the middle of the screen that could be re-used by other fields depending upon which custom tab i chose.  Now that is all shoved right and when, for example, i select multiple checkboxes from some 30 choices, the entire list is displayed in a box two inches high with an entire column of blank space below it.  Unbelievable that anyone QA'd this.  This is just one example.  Some of the changes are very good, like not forcing all date fields or system fields to display on the right.  But the bad significantly outweighs the good.  Again, no ill will.  I love the product but this is killing me and i just now started to learn how many of my 30 users got sidelined to the new view without me knowing.  They don't speak up, they just stop using Jira, while i defend it.  And now i have to restore their old view one by one manually !? 



the new view is so bad...

it's hard to edit, hard to define sizes of pictures and the code snippets look so bad.

all the custom fields suddenly gone, tabs all messed up... not nice


also I like how this is now marked as resolved... when they decommission the old view and make this the product version how will that work?

I don't even get the option to revert to the old view. This is annoying.

0 votes
vimal3k9 I'm New Here Dec 20, 2019

Hey Guys, You can Turn OFF the new JIRA UI after following the below steps shown in the image.


JIRA New View Off.png

yes people are aware... the point is that someone decided this was a good idea.

even worse one day that someone might even disable the option to turn it off...

those options are normally supposed to be temporary until the official roll out 

Like Joy_B likes this

I tried to followed the instructions in the image, but dropdown from the 3 dot menu does not have "Turn off for now." I tried it on a bug and a task.

Nick_Blay I'm New Here Mar 26, 2020


click on your Profile and Settings picture at the bottom left of the screen:

When the menu pops up click on Settings (not Account settings).
Scroll to the bottom and find the Jira Labs section. To the right there should be a "switch" to the right. Make sure it is turned off by clicking it.

This should revert your system back to the better view.

Hope this helps!

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