We use a Transition Date/Time Field and a calculated date/time custom fields to help us capture the time a ticket was Acknowledged and calculate the time it took to acknowledge. I would like to get a report where SLA was or was not met, simply the Calculated time to ack > X.
I was going to attempt this report via a direct Database query/reporting tool, but it doesn't seem like that is a field that is actually 'stored'. I could not understand or find out that time is then determined. Is that field actually store? or is it just rendered when viewing an issue
A lot of fields in JIRA are not "stored". They're derived from the data when they're requested.
For each one of those fields, you'll need to repeat the logic behind the calculation. I think for Transitions, it probably looks in the history (that's what I did when I wrote a plugin to do something similar).
If that is the case, you need to read back through changeitem (look for field status changed from X to Y) and changegroup (for the actual issue and the date/time)
You should be able to do it with the workflow tables as well, I think, but I don't know them well enough to tell you which ones to look at.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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