Retrieve a deleted issue record

[Jay]

An issue has been deleted from my project in error. Is it possible to, and how should I retrieve the issue directly from an archive, or some such place, and have it reappear on the project as in its original state?

[Nic Brough -Adaptavist- · Accepted solution]

No. Deleted means deleted, the only things left are a hole in your project key numbers and (hopefully) a backup.

I know OnDemand is backed up, but I don't know if Atlassian will retrieve it for you, and if they do, whether it'll be a simple copy of the data they found, or a full re-insertion of it all (Which needs SQL, re-indexing and downtime). You should ask their support team in the first instance.

(Also, consider removing "delete" permissions for most/all users)

[Michael Knight]

Typically we won't restore accidentally deleted data. It's recommended that you periodically take your own backups.

If a single issue has been deleted and you don't have a backup, most of the data can usually be pieced together from JIRA email notifications.

[Jay]

Thanks for the information - I feared as much, but at least I have the definitive answer now and can confirm this message with users.

Best regards

[Vasil.Remeniuk]

@Michael Knight, normally means it is still possible? Our IT ops by mistake have removed all tickets from our corporate JIRA... By any occasion, would it be possible to restore them anyhow? For any amount of money... :)

[Nic Brough -Adaptavist-]

I'd raise this, as soon as possible, with support directly - Michael may well see it here, but they'll need an official support request in order to do anything. Head to https://support.atlassian.com and have your account details to hand (contacts on your side, and at least the url for your Cloud instance)

[Vasil.Remeniuk]

@Nic, thanks, I've already fired a ticket to the support, and it seems, it will be possible to make a restore from Atlassian's backup

[Cameron Jeffries]

Is it possible to just view a report of which ticket numbers were deleted?

[Nic Brough -Adaptavist-]

The audit log (if enabled) can be filtered for delete, but otherwise, no.  You can't report on what's not there.  The closest you could get is look at the while list of issues in the project, and look for holes in the numbering - a hole is either a deleted issue or one that was moved out of the project.

[Acid Oranges]

This app that allows you to log and easily view the deleted issues: https://marketplace.atlassian.com/apps/1219171/who-deleted-my-issues

[rashi rai]

Jira sent a notification saying I deleted an issue. However, I have not worked on Jira since Morning. Is there a way to go back and see what happened there? Is it possible someone else used my system ( I stepped out for a while) and deleted it? Am i being ridiculuous here?

I'd like to know how did the issue get deleted.

[Nic Brough -Adaptavist-]

Please see the original answer.

You or someone or an automated system, using your credentials, deleted the issue. You can't get it back or find out who/what unless you have got logging enabled to catch this sort of thing.

[Warren Goldman]

It is this type of loose coding we should all avoid. Deletion of anything should be recorded.

[Nic Brough -Adaptavist-]

It is, if you enable the logging.  Better, disallow delete, it's easier.

[ildar khakimov]

"No. Deleted means deleted, the only things left are a hole in your project key numbers and (hopefully) a backup."

Kind of a terrible coding practice if they literally delete items instead of flagging them as "deleted" which is like programming 101

Plenty of people asking about this online.. May be allow people to finally view deleted items?

[Nic Brough -Adaptavist-]

Or maybe just allow delete so that you can improve performance, while having the flexibility to not allow most people to do it when they don't quite now how permanent it might be?

[Thomas Rohrer]

Look here https://confluence.atlassian.com/jirakb/how-to-restore-accidentally-deleted-issue-in-jira-applications-313466155.html

[Andrew Dubinsky]

This appears to be for self-hosted environments. Is there a way with the hosted product to restore?

[Nic Brough -Adaptavist-]

If by "hosted" you mean "Cloud" (all Jira services are "hosted" somewhere), then no, there's no restore option.  It's not changed since the original 6-year-old answer.