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Retrieve a deleted issue record

An issue has been deleted from my project in error. Is it possible to, and how should I retrieve the issue directly from an archive, or some such place, and have it reappear on the project as in its original state?

4 answers

1 accepted

3 votes
Answer accepted
nic Community Leader Jan 16, 2013

No. Deleted means deleted, the only things left are a hole in your project key numbers and (hopefully) a backup.

I know OnDemand is backed up, but I don't know if Atlassian will retrieve it for you, and if they do, whether it'll be a simple copy of the data they found, or a full re-insertion of it all (Which needs SQL, re-indexing and downtime). You should ask their support team in the first instance.

(Also, consider removing "delete" permissions for most/all users)

Typically we won't restore accidentally deleted data. It's recommended that you periodically take your own backups.

If a single issue has been deleted and you don't have a backup, most of the data can usually be pieced together from JIRA email notifications.

Like # people like this

Thanks for the information - I feared as much, but at least I have the definitive answer now and can confirm this message with users.

Best regards

@Michael Knight, normally means it is still possible? Our IT ops by mistake have removed all tickets from our corporate JIRA... By any occasion, would it be possible to restore them anyhow? For any amount of money... :)

nic Community Leader May 06, 2015

I'd raise this, as soon as possible, with support directly - Michael may well see it here, but they'll need an official support request in order to do anything. Head to https://support.atlassian.com and have your account details to hand (contacts on your side, and at least the url for your Cloud instance)

@Nic, thanks, I've already fired a ticket to the support, and it seems, it will be possible to make a restore from Atlassian's backup

Is it possible to just view a report of which ticket numbers were deleted?

nic Community Leader Feb 16, 2017

The audit log (if enabled) can be filtered for delete, but otherwise, no.  You can't report on what's not there.  The closest you could get is look at the while list of issues in the project, and look for holes in the numbering - a hole is either a deleted issue or one that was moved out of the project.

Jira sent a notification saying I deleted an issue. However, I have not worked on Jira since Morning. Is there a way to go back and see what happened there? Is it possible someone else used my system ( I stepped out for a while) and deleted it? Am i being ridiculuous here?

I'd like to know how did the issue get deleted.

nic Community Leader Oct 14, 2013

Please see the original answer.

You or someone or an automated system, using your credentials, deleted the issue. You can't get it back or find out who/what unless you have got logging enabled to catch this sort of thing.

It is this type of loose coding we should all avoid. Deletion of anything should be recorded.

nic Community Leader Aug 24, 2016

It is, if you enable the logging.  Better, disallow delete, it's easier.

This app that allows you to log and easily view the deleted issues: https://marketplace.atlassian.com/apps/1219171/who-deleted-my-issues

This appears to be for self-hosted environments. Is there a way with the hosted product to restore?

nic Community Leader Jun 16, 2019

If by "hosted" you mean "Cloud" (all Jira services are "hosted" somewhere), then no, there's no restore option.  It's not changed since the original 6-year-old answer.

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