Results from a form creating multiple tickets

[Siobhan Cunningham]

Hello,

I'm trying to creat an onboarding board that will send individual tickets to separate teams within the organization to kick-off account creation, laptop build, benefits sign up etc.  I'd ideally like the tickets to be auto assigned to the correct team and person with due dates based on the start date of the new employee.  Has anyone done this type of automation?

Thanks,

Siobhan

[Prabhu Palanisamy _Onward_]

HI @Siobhan Cunningham - OnRamp solves this usecase. Please take a look.

Also here are some recent articles that you may find useful:

• Automating Time-Based HR Tasks in Jira Service Management
• Using Assets in Jira Service Management for HR Use Cases
• Streamlining Employee Onboarding with Jira

Disclosure: I'm part of Onward who built OnRamp.

[Bill Sheboy]

Hi @Prabhu Palanisamy _Onward_ 

As a reminder...when recommending a marketplace vendor product, please ensure you disclose your affiliation to that vendor in your post wording. For more information about this, please see:

Atlassian Community online guidelines | Marketplace + Solution Partners | App Central

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Atlassian-Community-online-guidelines-for-Marketplace-and/ba-p/689723

Kind regards,
Bill

[Prabhu Palanisamy _Onward_]

Hi @Bill Sheboy - I updated my post. Thanks for the reminder.

Regards
Prabhu

[Bill Sheboy]

Hi @Siobhan Cunningham -- Welcome to the Atlassian Community!

I recommend searching the community articles / posts for "onboarding" to find examples where others have automated what you describe.

The specifics of how you do this depend on your needs and how you are managing the required work.

For example, let's assume your new employee onboarding always has common work items (e.g., account creation, new laptop, benefits intake, etc.), and those could be subtasks automatically created and assigned to teams when the "new employee" issue is created.  Other things could be distinct, such as the software for their laptop, and that could be managed with a multiple-select custom field, which could then be added to other issues.

To learn more about automation, please look here:

• https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
• https://support.atlassian.com/jira-software-cloud/docs/use-advanced-search-with-jira-query-language-jql/

Kind regards,
Bill

[Siobhan Cunningham]

Thank you, will search on that!