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Restrict jira ticket closure

We use Jira for software bug/remediation. The bugs are classified into 3 categories, Low, Medium or High. The reporter is the user of the software, and the assignee the software dev team. Can we restrict the ability to the software team to only be able to close a Jira with a low priority? At the moment, they are able to close all the tickets. Thank you

2 answers

1 vote
Brant Schroeder Community Leader Oct 02, 2019

Ben,

  You can add a condition on the transition that would prevent certain groups or other requirements to be met in order to transition the issue.   You can learn more here: https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html 

For more advance conditions you should look at JSU or ScriptRunner.  These plugins allow for additional more complex conditions to be implemented.

Hi, Ben. 

JSU can certainly solve your concern. With JSU, you may easily create conditions that would meet a list of parameters first before a transition takes place. This way, it won't anymore close all the tickets but just those you have marked low priority. 

There is no need for scripts. JSU configures workflows without coding and has an easy-to-use interface that eliminates tedious coding and time-consuming testing, debugging, and error-fixing. Perhaps you could find out more on this link:  https://confluence-apps.beecom.ch/display/JSU/JSU+Configuration+Guide

Hope this helps. 

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