Restrict access to issues


I have ridden planty amount of articles about restricting access to issues in JIRA for users. Unfortunately it still doesn't work. I would like to achieve:

User is able to see inly incidents where he is:

  • assigned to
  • reported
  • exists in group which has permission to browse project


Could you help me? Provide some additional articles or instructions?

We are using below products:

-JIRA Service Desk 3.1.8

 -JIRA Software 7.1.7 


Thank you in advance for help.



1 answer

0 votes

We don't know what you've read or done already, so we'd probably end up pointing you at stuff you may already have read.  And, you need to define "it doesn't work" (because it does if you follow the instructions)

However, we can walk you through it.  Can you do two things with the project settings:

  1. Go to the Admin -> Permission Scheme and read the line that says "browse project".  Tell us exactly what that line says (we don't need the other permissions)
  2. Go to Admin -> Roles and tell us what users and groups are in which roles for that project.


In browse project I have:

  • Project Role (Administrators)
  • Project Role (Service Desk Team)
  • Current Assignee
  • Reporter (show only projects with create permission)


I project role I defined only Administrator role. 

I don't have issue security scheme for this project  

If i did something wrong please explain me how to achieve my goals. 



I think it's the reporter line - it's showing all issues because that user can raise things.

You either need to create a security scheme and think about how you set the levels, or enable the "reporter browse" permissions, which can restrict an issue to just the reporter of the current issue.

Thank you for valuable tip. Finally I set up:

In project security scheme:

Project Role: IT Operations, Administrators, Developers

Current Assignee



Also I created issue security scheme where I added:

  • Reporter
  • Current Assignee
  • User Custom Field Value (My Watchers) (doesn't work yet)
  • Project Role (Administrators)
  • Group (IT Ops)

In project I granted permission for group to role Administrators, IT Operations and Developers.

Now users from dedicated group are able to see project, create issues but see only raised tickets or assigned to them.


If you know solution how to restrict access for watchers as well I will appreciate.


Best Regards


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