Restrict Visibility of comments for Groups or Roles

[Deleted user]

I want to restrict the visibility of comment within my JIRA project for certain user groups or project roles. Also, I want to define, which groups or roles can restrict the visibility of a comment

Problem:

But for some reason it only works for administrator. Only administrators can hide comments, and comment can only be hidden for all Users except administrators. The project was created as a Software Project:

[Alexey Matveev · Accepted solution]

Hello,

Comment visibility works the following way:

A user can restrict a comment only to a group or a role to which the user belongs. That is why only users, who belong to the Administrators group, can restrict comments to the Administrator group.

[Alexey Matveev]

I think you did not change the Comment Visibility property. Go to System->General Configuration and set the Comment Visibility property to Groups & Project Roles.

[Chris Stones]

This has been broken with cloud/new version

[Ben Tibben]

This does not work in Jira Cloud New update.

[Shaun York]

The new issue viewer has appeared to have removed this functionality. Pretty upsetting to our workflow to see this change. I'm surprised they would release a breaking change like this. 

[Tushar.Kamble]

@Alexey Matveev [cPrime],

Can we hide "All Users" option in the comment visibility ?

Regards,

Tushar

[Vishv Sharma]

Can comments that are already posted be hidden upon a security group change for a task? Example: An internal task has ongoing discussions and it is ready to be assigned to an external vendor. However, all the external vendor needs to see is the SOW in the description and not internal team discussions via comments.  

[Madhu Reddy]

hi @Vishv Sharma , Did you managed to find solution for this.

Please help me if you have a solution for this.

Thanks in Advance.

[joanna.szalkowska]

You can change each comment's visibility. All the internal discussion comments need to have internal visibility (ie. everyone from a company can see it) and the comments for a customer should have external visibility (ie. everyone from client's company can see these)

mind it's not whole task visibility, but single comments in them

[Jean Pyronneau]

Can a project be setup to have communication from the comments be seen by project roles

[Deleted user]

Hello, yes, I checked it and it works like you said for project roles.

But for groups it still doesnt work: I cannot restrict people from the same group i also belong to.