Restrict Comment Visibility

[colleen.urquhart]

We have duplicated customer facing project boards and internal project boards with tickets cloned across multiple projects.  I would like to strip them back to a single source of truth and reduce the duplicated backlogs.  However, I would need to restrict the comments on a ticket to internal users only.  I can see there is a possible way to do this but it appears I would need to set the automation trigger for each status and if an external user is 'watching' a ticket, they'll receive an email notification with comments before the automation is executed.  

Is there another way to manage this?  Our customers want visibility in JIRA but we need to be able to keep comments private for internal discussions only.  I want to move away from external facing boards as they often require extra time managing them.

[Rilwan Ahmed]

Hi @colleen.urquhart ,

If customers have view access to the project tickets (i.e. Browse permission), that will auto grant them view access on the comments. 

So the workarounds are:

1. If you are using a Jira service management project, then you need to ask internal team to only add "Internal note" so that customers will not get notified on the comments added and can view them. 
   
   
   
   If it is a Jira software project, then You need to modify comment visibility and select required group/roles
   More details in https://confluence.atlassian.com/jirakb/add-restricted-comments-on-jira-962353957.html
   
   
   
   
2. Remove the unwanted groups, roles, users from the below Project Internal notifications
   
   • Someone made a comment
   • A comment is edited
   • A comment is deleted

[Mohanraj Thangamuthu]

Hello, Good day. Users can restrict comments manually(based on project role or user group), without using automation as well. Please refer to https://confluence.atlassian.com/jirakb/add-restricted-comments-on-jira-962353957.html. Thanks