Restoring data takes over 20 minutes

I moved from a local DB to an external DB, which works fine. But importing the old data is running (imported 100% of the items) but it is stuck at 90% total. Already 20 minutes busy.

Browsing to the root of jira gives IP/secure/errors.jsp (but keeps loading, so no text).

Can I kill the process and should it be good? Or will that cause more errors?

1 answer

1 accepted

0 votes

I'd leave it for another 20 minutes. The %age progression is not linear, the first 20% is for xml parsing, then 80% for import and indexing issues, 5% for indexing filters and so on, last 10% for restarting internally. Very approximately.

If after another 20 minutes it's still dead, try killing it. If it comes up ok and works fine, good, if not you will have to retry the import. If it fails again, post the log...

kill -9? Depends on OS.

Windows server... Login through RDP and then ... kill the process or something?

Over 45 minutes now... no changes. How do I kill it actually?...

Killed the proces, but Jira won't come up.. Just keeps on loading...

No clue on what to do now...

I found out the following, when I change the DBconfig.xml to the old DB it works fine. On the new DB it just keeps on loading. I have no clue on where to look for such issues.

Can you point me in the right direction?

Got it fixed.

Rebooted the server.

Killed JIRA process

Renamed DBconfig.xml to DBconfig_old.xml

Restarted JIRA proces

Empty / delete the old (failed) database import

Browse to JIRA

Go through the setup again

Took about 3 to 4 minutes and all was fine.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,109 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot