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Restore owner account ?

Hi.

After changing owner account email address, I was asked to use security code or urgency restore code (that I don't have obviously).

Now we are stucked ... no one can administrate our space anymore. We can use the products though...

I have asked system to send me an email to restore owner account access. It's been 24 hours.
Also opened two tickets yesterday and today but no news so far.

Any hint?

Thanks

1 answer

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Magdalena Zhisheva
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Apr 07, 2023

Hi @Sam Chaalal , did you solve this case somehow?

Magdalena Zhisheva
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Apr 07, 2023

Hi @Sam Chaalal , 

Can you share the solution?

received the restore account email then followed steps to regenerate security code and password

Like Magdalena Zhisheva likes this

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