Resolved backlog tasks not accessible from Agile anymore

Once you close(resolve, move to Done) an issue directly from the backlog list (not sprint list), using the Details Menu-> More Actions -> Done, the issue will disappear and won't be accessible from the board or backlog. If you go to the issue manually (via issue search screen) and click View on Board you'll get "There are no boards which contain this issue." message. 

Without going to the Issue Search screen we're not able to tell if there are issues closed like that... we may miss some tasks that way....

 

Any ideas if this is a bug or just expected result?

 

Cheers

Prem

1 answer

0 votes

What does the board filter say, and does an issue "done" this way still match it?

That is the default Simplified Agile Workflow and the filter is project = SCRUM ORDER BY Rank ASC

I just created a Kanban Board on top of the same project and the Issue appears in the "DONE" column.

Tested on JIRA 6.3.15 and JIRA 7.3.

 

So apparently if you close an issue which is still in the backlog it will not be accessible on the Scrum Board or Backlog Screen anymore... you have to find it using the Issue Search (or use a Kanban board for a scrum project smile)

I've not expected that.....

Well, no, because you closed it without putting it into a sprint.  Closed issues don't have any place in the backlog, and if it's not in the sprint, it's not going to be on the board.

I can see that, but I think resolved issues should appear somewhere on the backlog screen. There could be a link "Resolved backlog items" to indicate such tasks.

A task can be resolved by mistake and wont be accessible from the board. And missed at the end..

 

Er, no, if an issue is resolved, it should not be in the backlog.  The whole meaning of "resolved" is "nothing else needs doing with this", and a backlog is there to show you "stuff that needs dealing with".  By definition, resolved issues should never be in a backlog.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,861 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot