Resolution issues (Unresolved)

It seems that no matter what Resolution I choose when closing my issue, the Resolution status says "Unresolved" after the fact. This is especially problematic because the SLA timer continues to run, even though the issue is closed. How can I fix this problem?

3 answers

This widget could not be displayed.

I suggest you to verify your workflow: there is probably a post function in a transition that clear the resolution

There is no post-fuction stating anything about a resolution; only the default post fuctions exist in my workflow.

This widget could not be displayed.

That sounds unusual.  It sounds like you have the resolution on the transition screen so the users set it, but then it's blanked out (unresolved) by the time the issue redisplays.  Is that what you're describing?

If it is, then there are three things I can think might be doing it: a dodgy bit of javascript that drops out when you commit, a post-function or listener.

Could you pick an issue that it has happened to and look at the history?  Is it recording any "resolution changed" lines at all?  If so, what do they say?

This widget could not be displayed.
Fadoua Boualem Community Champion Aug 28, 2017

You will have to add a screen on the last transition call it "Resolution" and add the resolution field to it. This issue will be fixed for you. I have different resolutions "Work Complete", "Won't do","Blocked",...

In case you reopen the ticket thats when you need a post-function to clear the field.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

172 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you