When I create a new issue from for a project, the issue by default as a resolution of 'Fixed'. How do I change that to Unresolved. Not sure if this is related to another issue or not, but I also keep having issues getting a resolved date when they're not closed, or once they're reopened. It's a huge pain because though I have 100+ tickets outstanding, looking at the JIRA dashboard only shows 7 because it's somehow filtering out the tickets with a resolved date. Note: this is the resolved date. The resolution can be set to 'Unresolved' but it doesn't change the resolved date.
It seems to me there's a post-function in the 'Create Issue' transition of the workflow being used by this project - see Editing the Workflow Transition for Issue Creation.
This may be related to the second problem you described - the 'Resolved Date' is set when the resolution of the issue is changed instead of when the issue arrives at a certain status.
I hope this helps! :)
I think you have two problems here
Thanks for the quick reply Nic. I'm using the brower version of JIRA and in the View REsolutions menu under the Project's Admin section, there is no 'Unresolved' option, so that appears to be a default value, not one I created.
I've removed the field form the Create screen (only one that had it). I was thrown because it looked like I was using the default screen. In my workflow, I have a few Post functions that set the resolution to 'Unresolved' because i was trying to force it to work. Could this be what's automatically causing the Resolved date to be populated? Any way to clear that value since it truly hasn't been resolved? I saw on some posts a way to do it using SQL but I'm assuming that's only for users with a native install of JIRA.
I cna't see how you're doing that. If your post-functions are setting the resolution to "unresolved", then it must be on the list of options. But that could be the post-function if you're using a plugin I'm not familiar with. I've always used the Jira internal one that "sets field value to <none>" or "clear resolution".
The resolved date is set to the date/time that you last put anything into the resolution. The way to fix it is to clear out the resolution in full.
Nic Brough to the rescue once again! I had the resolution field visible on a tab in a screen and it was resolving tickets from that screen scheme to "Fixed" as soon as they opened!
Hopefully this is the only re-work Ill need to do. Luckily it was just in our JIRA Maintenance project and not a production project.
I am sorry to have to say you have made a total mess of your configuration here.
To start to fix this:
You should NEVER have a resolution that means "unresolved". Unresolved is indicated by the field being empty, not set to a value. You should NEVER put the resolution on a screen that is used for create or edit.
same similar problem with me,i had added post function as cleared or none. but this configuration and setting resolution configuration, my tickets are getting messed, ticket are lying in QC and in progress column but its shows done resolution, it create difficulty in exporting csv through sprint wise, some task which is done it will show in a to do column in csv.how to solve it please guide
I think you may have put the "post function as cleared or none" in the wrong place. That post-function needs to be used on every transition out of "done" type status (i.e. the ones that should be in the "closed" status category and in the last column on boards)
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