Resolution for error: "JIRA Startup Failed"

I installed Jira with Postgres . When I started the application , I got the following error:

The following plugins are required by JIRA, but have not been started:

  • Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
  • RPC JIRA Plugin (com.atlassian.jira.ext.rpc)

4 answers

0 votes

This could be all sorts of things, but the most common one is a timeout. 

You should read the log to see what the error really is, but if it is a simple timeout, start with https://confluence.atlassian.com/display/JIRAKB/JIRA+System+Plugin+Timeout+While+Waiting+for+Add-ons+to+Enable

0 votes
Rodrigo Rosa Atlassian Team Sep 16, 2015

Hello Paul,

If increasing the plugin timeout don't work, please try https://confluence.atlassian.com/display/JIRAKB/Troubleshooting+JIRA+Startup+Failed+Error

0 votes

Hi Paul,

If increasing the time out and increasing the memory doesn't work, please do a tail of your JIRA_HOME/log/atlassian-jira.log file while starting JIRA and let us know if you find out any further messages there that could help out.

We ran into a similar issue today, where in the end JIRA would be locked after a restart. This was caused because the plugin com.atlassian.jira.ext.rpc was disabled. This, however, did not happen because it couldn't load properly due a timeout issue (as described here). It happened, I think, because upgrading the add-ons took longer than expected so JIRA disabled the plugin on purpose. I could have enabled it manually, but failed to notice it and restarted JIRA right away. Now the plugin was still disabled and I had no chance of changing it, since JIRA didn't start.

 

I fixed this manually, by connecting to the database and running the following:

update pluginstate set pluginenabled='true' where pluginkey='com.atlassian.jira.ext.rpc';

This was set to false before. I then started JIRA again and it worked.

 

Had this similar issue. Fixed with this same command. Thanks!

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