Resolution for error: "JIRA Startup Failed"

I installed Jira with Postgres . When I started the application , I got the following error:

The following plugins are required by JIRA, but have not been started:

  • Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
  • RPC JIRA Plugin (com.atlassian.jira.ext.rpc)

4 answers

0 vote

This could be all sorts of things, but the most common one is a timeout. 

You should read the log to see what the error really is, but if it is a simple timeout, start with

0 vote

Hi Paul,

If increasing the time out and increasing the memory doesn't work, please do a tail of your JIRA_HOME/log/atlassian-jira.log file while starting JIRA and let us know if you find out any further messages there that could help out.

We ran into a similar issue today, where in the end JIRA would be locked after a restart. This was caused because the plugin com.atlassian.jira.ext.rpc was disabled. This, however, did not happen because it couldn't load properly due a timeout issue (as described here). It happened, I think, because upgrading the add-ons took longer than expected so JIRA disabled the plugin on purpose. I could have enabled it manually, but failed to notice it and restarted JIRA right away. Now the plugin was still disabled and I had no chance of changing it, since JIRA didn't start.


I fixed this manually, by connecting to the database and running the following:

update pluginstate set pluginenabled='true' where pluginkey='com.atlassian.jira.ext.rpc';

This was set to false before. I then started JIRA again and it worked.


Had this similar issue. Fixed with this same command. Thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

344 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you