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Resolution field

Haroon Habibi
Haroon Habibi Sep 07, 2022

When a ticket is moved to Rejected or Done, can the Resolution field be updated with a "Resolved" status? See the attached image. please write me the steps? thank you!

 

resolution.PNG

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Mikael Sandberg
Mikael Sandberg
Community Leader
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Sep 07, 2022

Have a look at this KB regarding the best practice on using the resolution field. You can do this by changing your workflow and add a post function on the transition that takes your issues to Rejected or Done that sets the resolution field.

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