It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Resolution date is not set

I have two projects in JIRA which use the 'Automation for JIRA' plugin so set the resolution to a desired value based on a specific transition.

My assumption would be that the field 'resolution date' would be filled automatically in this action. In one of the projects this is the case. In the other project the fields is empty. A difference I can not understand. The resolution is set succesfully to the proper value.

Is both cases no screen is required to do the transition to the desired state, but that should matter.

Does anyone have any suggestions how I can find the cause to this issue and even better a solution?

 

1 answer

1 accepted

0 votes
Answer accepted

Hello,

I would have a look at the workflow post functions for the issues, where the resolution is not set. There could be a post function from a plugin.

If you have plugins installed in your Jira, it could be any of these plugins doing the thing. You can copy your production instance to a staging instance and switch to safe mode. Then have a look how the resolution date behaves. If everything is fine, then it should be one of the plugins. You can enable plugins one by one and find the plugin.

Hi @Ad Smeets!
I have the same problem. Could you share, how did you solve it?
Which plugins or post functions prevented the resolution date?

Hi Andrew,

Tried a lot of things with Automation for JIRA but none of them worked flawless. I even got a confirmation that this does not work as I expected.

So in the end I resolved it by using the post functions in JIRA.  They work fine and all the time.

I have resolved this problem by adding Resolution to  Transition issue

image (7).png

Instead of this:
image (8).png

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

308 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you