Is the Resolution field in the picture an out of the box JIRA field? And is populating it the only way to achieve a strike through on the board? A team member wants to remove the requirement to fill this in on certain issue tickets and trigger a strike through on their board. We have a "closed" transition to bypass a few other transitions (one of which takes you to the resolve issue screen), but it doesn't allow me to go to the resolve issue page first to make sure this field is filled in so they get the strike through. I don't want to have to create a new transition just for this 1 team member when they can easily click through 2 more transitions to get to the resolve issue screen to fill in this field and get a strike through. Hope that makes sense.
Yes, you need to populate the resolution field to achieve a strike. You can either add a screen with the Resolution field to a transition (if you want to set a resolution manually) or you can add a post-function which will set a resolution automatically.
You can create a custom screen and add the Resolution field there. Then you can add the created screen to a transaction and you will be also able to set a resolution on the transaction. You are not obliged to use Resolve Issue Screen
From your screenshot I can see that someone in your Jira instance created a resolution called 'Unresolved'. While this might be ok in some cases, this can cause confusion because Jira will tend to show issues that do not have any resolution value as 'Unresolved' note the italics.
There is a pretty comprehensive KB on how and why this configuration can cause problems as well as ways to fix this in UNRESOLVED showing up as a Resolution for Resolved issues.
No, Unresolved is the default, we do not have that as an option in the drop down. That shows up when the ticket is created and is changed on the Resolve Issue screen. We have altered the workflow to direct the users to the resolve issue screen so they can choose an option to achieve the strike through on the board.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs