Resolution Field

Is the Resolution field in the picture an out of the box JIRA field? And is populating it the only way to achieve a strike through on the board? A team member wants to remove the requirement to fill this in on certain issue tickets and trigger a strike through on their board. We have a "closed" transition to bypass a few other transitions (one of which takes you to the resolve issue screen), but it doesn't allow me to go to the resolve issue page first to make sure this field is filled in so they get the strike through. I don't want to have to create a new transition just for this 1 team member when they can easily click through 2 more transitions to get to the resolve issue screen to fill in this field and get a strike through. Hope that makes sense. 

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2 answers

0 vote
Alexey Matveev Community Champion Jan 17, 2018

If you want to add a resolve issue screen to a transtion you need to add a screen with Resolution field to the transition. Or you can add a post-function to the transition which will set a resolution for the issue automatically.

Thank you Alexey. To confirm, the only way to achieve a strike through is to populate that Resolution field correct? And that resolution field only shows up on the Resolve Issue Screen correct?

Alexey Matveev Community Champion Jan 17, 2018

Yes, you need to populate the resolution field to achieve a strike. You can either add a screen with the Resolution field to a transition (if you want to set a resolution manually) or you can add a post-function which will set a resolution automatically.

You can create a custom screen and add the Resolution field there. Then you can add the created screen to a transaction and you will be also able to set a resolution on the transaction. You are not obliged to use Resolve Issue Screen

Thank you. I will take your suggestions into consideration and come up with the best solution for us.

0 vote

From your screenshot I can see that someone in your Jira instance created a resolution called 'Unresolved'.  While this might be ok in some cases, this can cause confusion because Jira will tend to show issues that do not have any resolution value as 'Unresolved' note the italics.

There is a pretty comprehensive KB on how and why this configuration can cause problems as well as ways to fix this in UNRESOLVED showing up as a Resolution for Resolved issues.

No, Unresolved is the default, we do not have that as an option in the drop down. That shows up when the ticket is created and is changed on the Resolve Issue screen. We have altered the workflow to direct the users to the resolve issue screen so they can choose an option to achieve the strike through on the board.

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