Reset or Change JIRA Key Number

I recently imported issues from an old version of JIRA to a new version of JIRA and forgot to remove the key mappings. My new project should be in the single digits (i.e. DEV-8) but since the imported issues were in the 1700s, the numbers carried over. Now all newly entered issues are in the 1700s (i.e. DEV-1789). I want to reset or change the Key numbers so that we are creating them in order rather than having them separated by 1700+

Is this possible? Please note we are using the ondemand service.

2 answers

0 votes

No.  You can only reset the numbers with a couple of hacks (mostly changing the counters in the database directly).  You can't do these hacks on Cloud.

I would try contacting Jira Cloud support and see if they can help you.

If there are no real JIRA issues for the project, you can rename the project and its project prefix key then then recreate the project under the correct name.

If you have real JIRA Issues you can still do the rename and then bulk move those issues over.   You will most likely end up with new project key numbers, but you will not have your gap.

I suggest doing the rename verses deleting the project just in case you need to undo your changes.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,826 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot