Request type being hidden but,

I have an ask, We have a JSD project and with three defined issue types and related request types just to keep all together. Now I have added a new issue type to JSD project called BUG and it has no request type associated with it, yet if a bug is created in the project by clicking black create button on top, can it be displayed under My Requests of each customer associated to the project/organization?, I know a request type can be seen under My Request. The bug should not be visible in the portal so I have not created any request type for that. And I don't want to send out emails via post function to customers involved in the organization.

Any thoughts...

1 answer

1 accepted

0 votes

The only way an issue appears in your my requests is if you are the reporter, you are in the requested participants, or the issue has been shared with an organization that you are member of.

You can't have multiple reporters, and there isn't a clear way to update the requested participants field for all the users you would want to include.  So while that leaves an organization as one possible way to share this issue with lots of other users, I am not yet convinced this is the best solution here.

Since the issue type, bug, doesn't actually have a request type in Service Desk, it isn't clear to me if this issue can even be viewed in the customer portal.   And if you can't view it on the customer portal, then JSD customers are not expected to be able to see these.

Instead I think it would be better to create a separate, non-JSD project where you can create that issue type bug and the issue itself over there.  Granted you can't link this in the customer portals My requests, but you could instead setup the project to be publicly available, kind of like the Jira Service Desk server project is publicly visible in

Thank you for sharing your knowledge

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,026 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot