Request resolve

Mindaugas Ambroza May 22, 2024

Hello, how i can make Automation with this field. When you do "stopped" or "Resolve,Done,Cancel" with  Master incident, all linked incidents get same status? I was maked rule which change status  in progress...accepted.. where don't need write comment field. But where hes is needed i get error, and dont know how to solve this problem.Screenshot 2024-05-23 083906.png
Need that, this field auto fill (linked issue) when i write in to master ticket ( this field- like its done.)

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Pavol Gočal
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May 22, 2024

Hello @Mindaugas Ambroza

to change the status of linked issues, check this thread or this one.

And if you need to add comment, you can check this post or this post.

One note: when you add comment to issue, you can set if it should be internal or shared with customer:

comment issue type.png

Mindaugas Ambroza May 23, 2024

Ahh, okay. Forgot this field. Thanks for help :)

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