We need to implement a new issue type named "major Incident" to which users will link incident related to it like :
- Major Inciden issue
- Incident issue 1
- Incident issue 2
- Incident issue 3
What I need to do is when the Major Incident parent issue is close, I need to close automatically all related Incident issue 1,2 and 3 as above exemple.
What is the proper way to do that in jira cloud I guess by using automation rules ?
Please note that related issue type to Major incident parent are NOT sub task they are linked Issue
Thanks for help
you can try to write a automation rule like this ->
trigger -> when a issue is transitioned to done
branch rule -> write a branch rule for linked issues
action -> close all linked issues (change the status to done)
you can customize this as per your use case.
Please find the screenshot bellow for your reference
kindly accept the answer if this resolves your issue
I haven't had a chance to check it but I think this would give you the basics: https://community.atlassian.com/t5/Jira-questions/How-to-close-related-linked-issue-when-parent-get-close/qaq-p/1570245?utm_campaign=&utm_content=post&utm_medium=email&utm_source=atlcomm#M460184
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