when I try try this, it will work for first comment added but future comments between my JIRA cloud projct and JSM project will not be added:
When I try using a branch with condition to linked issues it will run in a loop and add multiple duplicate comments.
I simply want to add any new comment added from JIRA cloud ticket to linked JSM ticket. If not JSM is useless to me as I dont want my team to have to maintain both JIRA and JSM tickets independently.
From your screenshot, it appears that the "Prevent duplicates by only adding this comment once to a particular issue" checkbox is unchecked. However, the audit log message is the message that we provide when a comment is prevent _because of that checkbox_.
That's actually a minor point as the configuration of your rule won't do what you're intending. A rule configured as in your screenshot will add a duplicate comment the issue on which the original event was triggered. That is to say, when a comment is created on issue A, if issue A has a linked "duplicate" issue, issue B, a comment will be added to issue A containing the contents of the latest comment on issue A.
I was able to create the automation that I believe you're after and have provided screenshots of that automation from my own instance.
Of note, two important pieces of configuration are shown:
I have a problem that i can´t solve it. By coping that secence i could copy the written comments but if in the comment there is an document atahced the file gives me an error while coping it (it dosen´t charge in the sub-task).
I hope somone can help me to solve this issue.
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