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when I try try this, it will work for first comment added but future comments between my JIRA cloud projct and JSM project will not be added:
When I try using a branch with condition to linked issues it will run in a loop and add multiple duplicate comments.
I simply want to add any new comment added from JIRA cloud ticket to linked JSM ticket. If not JSM is useless to me as I dont want my team to have to maintain both JIRA and JSM tickets independently.
From your screenshot, it appears that the "Prevent duplicates by only adding this comment once to a particular issue" checkbox is unchecked. However, the audit log message is the message that we provide when a comment is prevent _because of that checkbox_.
That's actually a minor point as the configuration of your rule won't do what you're intending. A rule configured as in your screenshot will add a duplicate comment the issue on which the original event was triggered. That is to say, when a comment is created on issue A, if issue A has a linked "duplicate" issue, issue B, a comment will be added to issue A containing the contents of the latest comment on issue A.
I was able to create the automation that I believe you're after and have provided screenshots of that automation from my own instance.
Of note, two important pieces of configuration are shown:
I am also getting "No actions perfromed" when trying to update comments on our on Prem Jira from JSM (and vice versa).
The action details states:
This is really helpful.
I have an additional layer of complication, however:
I have an automation configured that when conditions are met on one board (O3O), it automatically clones the issue onto another board (LF) and links the issues.
From there, all action by employees will be done on the LF board.
Hoping you can assist.
Check your comment rule to see if you have it set to not perform duplicate action.
I have a problem that i can´t solve it. By coping that secence i could copy the written comments but if in the comment there is an document atahced the file gives me an error while coping it (it dosen´t charge in the sub-task).
I hope somone can help me to solve this issue.