Reporting time (days) since an issue was Assigned

We want to capture (and report on) the date/time when an issue is assigned, so we can track how long the current assignee has had the issue.

There is a somewhat similar question on the forum:

We also thought about using a state change (like the other question describes), but an issue can be assigned multiple times within each state, and we want to know how long it's with each of those assignees. And we thought perhaps the Updated date would work, but believe that gets updated by many events (such as a comment being added), which would reset the "clock".

Any thoughts about how we can do this?


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Answer accepted

I think it will be best to write a listener that captures the "Issue Assigned" event and populate a custom field. The custom field can hold the time the issue was assigned for each user.

Ofcourse, you can do more things in the listener, depending on what you need.

Thanks for the reply, Jobin...

I'm not sure we have the skill set needed to create a listener (I know I don't!!!), but will check with other team members.

Your answer implies there is no existing system field that captures the date an issue is assigned (it could be updated multiple times during the issue's lifecycle). Do you know that for a fact? We were hopeful there might be such a field, that simply isn't exposed to normal searches - and that we might be able to query for it...

Thanks again!

I haven't seen such fields myself. Listeners are not too hard to write. If you know scripting, there are few plugins like script runner which makes it even easier.

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