Reporting time (days) since an issue was Assigned

We want to capture (and report on) the date/time when an issue is assigned, so we can track how long the current assignee has had the issue.

There is a somewhat similar question on the forum:

We also thought about using a state change (like the other question describes), but an issue can be assigned multiple times within each state, and we want to know how long it's with each of those assignees. And we thought perhaps the Updated date would work, but believe that gets updated by many events (such as a comment being added), which would reset the "clock".

Any thoughts about how we can do this?


1 answer

1 accepted

2 votes

I think it will be best to write a listener that captures the "Issue Assigned" event and populate a custom field. The custom field can hold the time the issue was assigned for each user.

Ofcourse, you can do more things in the listener, depending on what you need.

Thanks for the reply, Jobin...

I'm not sure we have the skill set needed to create a listener (I know I don't!!!), but will check with other team members.

Your answer implies there is no existing system field that captures the date an issue is assigned (it could be updated multiple times during the issue's lifecycle). Do you know that for a fact? We were hopeful there might be such a field, that simply isn't exposed to normal searches - and that we might be able to query for it...

Thanks again!

I haven't seen such fields myself. Listeners are not too hard to write. If you know scripting, there are few plugins like script runner which makes it even easier.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

522 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you