Right now any other email notifications are working properly. Reporter gets emailed on ticket creation, comment, resolved statuses, etc. However, when I assign the issue, the reporter doesn't get that event emailed to them. I'm using the default notifications scheme which has Assigned Issue as one of the notifications, and reporter is one of the added users. What else can I check in here to determine what the underlying cause is?
How do you assign a ticket? Do you use the Assigne operation or do you edit the issue and set the assignee?
Or perhaps you use a workflow transition and set the assignee in the popup dialog?
The way you assign an issue effects which event is fired.
The Issue Assigned event is only fired if you assign using the Assign operation from the issue screen.
If you edit and assign, Issue Updated event is fired. And finally if you assign via a transition, the event type set in the transition is fired which is not likely Issue Assigned.
Is the Reporter the person who assigns the issue?
Because in this case, the reporter user's profile setting "My changes: do not notify me" may cause that emails are not sent.
So if you test it yourself, please make sure you change your profile setting for the time of tests.
Right now I'm using two separate users, one acting as the customer creating the issue, and the other as the service desk agent assigning the issue. I'm able to send test emails normally to different domains through the outgoing mail screen in jira, so I feel the issue must be on the JIRA side here.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG