A Customer has created a ticket and mentioned the reporter of the ticket to different user.
Is there any way to find out which user has logged in and created the ticket.
Please let me know if you need any more info.
Not really. When you create an issue, Jira creates it with whatever reporter the user enters. That's it, the first time the issue exists as an entity, it has the reporter on it. If the user changed it from themselves to someone else, you're a bit stuck, because the person doing the typing doesn't actually commit that into the issue.
There's two easy workarounds to prevent the loss of information, but neither will help you for older issues:
1. Use a post-function to set a custom field (I call it "creator") to %Currentuser% on the create transition
2. Remove reporter from the "create issue" screen, so it always logs the current person (and if they need to change it later, leave it on the edit screen)
You can try to work it out from watchers and project activity etc, but that's not always clean enough.
User is automaticaly added to the watchers list (click on the number of watchers to see the Watchers list).
Sometimes (if jira is configured to send notifications to watchers on creation and if there is no other postfunction to add additional users to watchers list on create transition) is possible to find the user in log file of the mail server. Search to whom of the watchers email has been sent (with Issue created event).
Next workaround. Use Script runner plugin:
Add Scripted field
import com.atlassian.jira.user.ApplicationUsers; import com.atlassian.jira.user.ApplicationUser; ApplicationUser CreatorUsr = ApplicationUsers.from(issue.getCreator()); return CreatorUsr
choose User picker (single user) template
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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