A Customer has created a ticket and mentioned the reporter of the ticket to different user.
Is there any way to find out which user has logged in and created the ticket.
Please let me know if you need any more info.
Not really. When you create an issue, Jira creates it with whatever reporter the user enters. That's it, the first time the issue exists as an entity, it has the reporter on it. If the user changed it from themselves to someone else, you're a bit stuck, because the person doing the typing doesn't actually commit that into the issue.
There's two easy workarounds to prevent the loss of information, but neither will help you for older issues:
1. Use a post-function to set a custom field (I call it "creator") to %Currentuser% on the create transition
2. Remove reporter from the "create issue" screen, so it always logs the current person (and if they need to change it later, leave it on the edit screen)
You can try to work it out from watchers and project activity etc, but that's not always clean enough.
solution 1 would require an app like JMWE, right? Or can we user Script runner for it?
We're using Jira 8.5.x and Service Desk 4.5 (where agents can create issues on ne behalf of others. I hardly couldn't find a way with Script Runner but have to confess that I only have a little but growing experience with Groovy. We're using one of the recent versions of Script Runner.
Yes, (this is a 7 year old question and some things have changed). JMWE, Scriptrunner are certainly the candidates where I absolutely know it works. There are a couple of other apps.
However, in those last 7 years, Atlassian have added a creator system-field to issues as well, so you should not need any code at all!
User is automaticaly added to the watchers list (click on the number of watchers to see the Watchers list).
Sometimes (if jira is configured to send notifications to watchers on creation and if there is no other postfunction to add additional users to watchers list on create transition) is possible to find the user in log file of the mail server. Search to whom of the watchers email has been sent (with Issue created event).
Next workaround. Use Script runner plugin:
Add Scripted field
import com.atlassian.jira.user.ApplicationUsers; import com.atlassian.jira.user.ApplicationUser; ApplicationUser CreatorUsr = ApplicationUsers.from(issue.getCreator()); return CreatorUsr
choose User picker (single user) template
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event