Report to show total issues resolved by Assignee - for yesterday and also month to date

[Jason Michaud]

Is there a way to run a report on total tickets completed for yesterday and month to date by Assignee? On a Dashboard - I managed to create 2 views using one of the pre-configured gadgets. But I can only figure out how to do it for the last day (last 24 hours) and also for the last 4 weeks. Suggestions?

[Ivan Tovbin · Accepted solution]

Hi Jason, can you please clarify what do you mean by "tickets completed for yesterday and month to date". Does that mean all tickets resolved starting from the beginning of the current month until and excluding the current day?

[Jason Michaud]

Hi Ivan

Yes - We want to create 2 reports:

First report that displays all tickets (all issues types) resolved month to date (excluding the present day) - but grouped by Assignee.

Second report that displays all tickets (all issue types) resolved for the previous day and grouped by Assignee.

It's basically a workload grid that only shows what has been resolved for the previous day and month to date (excluding present day).

Hope that makes sense?

[Ivan Tovbin]

Now it's perfectly clear!

Ok, here's what you need to do:

1) Create and save two filters, one for issues resolved yesterday, another for issues resolved since the beginning of the month until today. Use these JQLs respectively:

resolved >= startOfDay(-1) and resolved <= endOfDay(-1) and resolution is not empty

resolved >= startOfMonth() and resolved <= endOfDay(-1) and resolution is not empty

I've added a resolution check to exclude reopened issues from the results.

2) Now that you have these filters saved make sure you share them with all relevant users or groups because by default they are only visible to the creator

3) Add two "Issue statistics" gadgets to your dashboard and configure each of them to use one of the filters you've created. Set  'Statistic type' to 'Assignee'

Done!

[Jason Michaud]

You are awesome Ivan!! Thank you very much! My organization just went live with Jira Service Desk a couple weeks ago and I led the implementation. There's a lot more I need to learn; so I hope that I can answer other people's questions in this community in the future as I learn more. 

Have a great day!

[Ivan Tovbin]

Glad I could help! Please mark this solution as "Accepted" if it resolved your issue.

Cheers!

[James Fleming]

@Ivan Tovbinwhat about if I want to use a different time for example a reporting period which can be 2 weeks 4 weeks or anything in between?

[James Fleming]

Btw I am using Jira software if that make any difference

[Ivan Tovbin]

Hi @James Fleming, 

I suppose you can use startOfWeek() and endOfWeek() functions for this. Check out this documentation for more info.

Hope this helps.

[Les]

The problem I'm facing with this proposed solution is that once these tickets are resolved, they are either unassigned or assigned to someone other than the developer that worked on it. I can query by using the "was assigned" comparison operator, but I don't think that will work with the "Issue Statistics" gadget. Furthermore, I would have to know and specific each developer assignee ahead of time. 😟

[maryna_topikha]

I have the same problem with resolved & unassigned. 

[Ryan McBryde]

I am curious, does the act of resolving an issue automatically remove the user assigned or is that a custom function that was added?

[Patrick Savago]

@Ryan  - It's custom. They're probably doing it in a workflow post function.