Reoprting open issues by age

How can you report open issues by age?

I want to be able to see a column chart that shows only open issues based on their age eg 0 days, 1 day old, 30 days old etc.

thanks

example:

I want to be able to see data like this in chart form:

Age of issues / open issues

issues that are 1 day old / 7

issues that are 2 days old / 10

issues that are 3 days old / 3

and so on

If someone closes an issue that is 2 days old the chart updates

issues that are 1 day old / 7

issues that are 2 days old / 9

issues that are 3 days old / 3

8 answers

1 accepted

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Jason Worley Atlassian Team Feb 06, 2013

Greetings!

It sounds like the Average Age Report might suffice your needs:

"The 'Average Age' report is a bar chart showing the average age (in days) of unresolved issues at given points in time. The report is based on your choice of project or issue filter, and your chosen units of time (ie. hours, days, weeks, months, quarters or years)."

More info if interested: https://confluence.atlassian.com/display/JIRA/Average+Age+Report

Also, I included a more comprehensive list of reports, just in case you wish to explore gathering addtional data:

https://confluence.atlassian.com/display/JIRA/Generating+Reports

I hope this response was helpful.

Cheers,

Jason | Atlassian


Thanks but unless I'm reading that report wrong it's not quite what I'm looking for.

I want to be able to see data like this in chart form:

Age of issues / open issues

issues that are 1 day old / 7

issues that are 2 days old / 10

issues that are 3 days old / 3

and so on

If someone closes an issue that is 2 days old the chart updates

issues that are 1 day old / 7

issues that are 2 days old / 9

issues that are 3 days old / 3

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Unfortunately you are on OnDemand which does not allow you to have customization :( Otherwise the possiblity would be to use a scripted field which returns the number of days and use the Issue Statistics gadget based on this field. You may also even have the days as a range (something like 1-5 days, 5-10 days, more than 10 etc.)

https://jamieechlin.atlassian.net/wiki/display/GRV

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Our management team is looking for the same report as Jenni describes here. The average age does not meet our requirements.  We need the ability to drill in and view issues by age periods (days, weeks, months). 

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I'm looking for a similar report has anyone found a solution?

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I also need a similar  report with Ageing / Count with Drill down to get details of the count. Did anybody found a solution?

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This thread seems dead, but I too am looking for a similar report so that we can move off of Zendesk. Has anyone found a solution?

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Sean I'm New Here Aug 02, 2018

Keeping this alive in the hopes for an answer!

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Saemi B. I'm New Here Aug 08, 2018

I'm looking for the same report too

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