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Rendering active links in the description from a Zap (on Zapier) to Jira


We've been trying to connect an Airtable status change to push a new Jira ticket. It's all connected; however, we have an issue where when we create the description we can't get the links to render we've tried a number of formats including:

  • link in plain text stays in plaintext
  • [external_link] 
  • [title of link|external_link]
  • [title of link](external_link)
  • <a href="external_link">title of link</a>

In all cases, we get a plain text representation. Not clear how to construct the body of the description on Zapier so it renders properly.


Any ideas! Thanks in advance.

1 answer

0 votes

Hi @Cyrus Radfar ,

Welcome to the Atlassian community!

As mentioned in the new jira issue view documentation page, the editor in the new issue view uses markdown rather than wiki markup and a the below examples of markdown are provided:

  • ## This is H2 style (we support H2–H5)
  • **bold** for bold
  • *italic* for italic
  • ``` for a code block
  • [this is link text]( for this is link text
  • * for bulleted lists (like this one (wink))
  • 1. for numbered lists


However, while the correct syntax is indeed [title of link](external_link) as mentioned above, it looks like markdown formatting is not working in your case because of the below bug:


Please vote for the above bug ticket and set yourself as a watcher so that you will be notified in case of any update/progress. The bug will be addressed according to the Atlassian Cloud bug fixing policy.



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