Render HTML in the description of a Jira ticket

mb April 20, 2024

Hi,

I'm using the REST API to create issues in Jira Cloud using an Azure Sentinel Playbook (using the Jira connector "Create a new issue"). The original content in the playbook I want to parse in the description of the ticket is in HTML.

When the issue is created, I get the whole HTML including the markups in the description instead of rendering it correctly.

The body I post is the following

{
"fields": {
   "description": "HTML format...",
   "summary": "TEST Jira API"
   }
}

Do you know if there is something I have to add in the body so that it is rendered properly?

Thanks.

1 answer

0 votes
Trudy Claspill
Community Leader
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April 20, 2024

Hello @mboisvert 

HTML rendering is not supported in Jira Cloud.

Refer to

https://support.atlassian.com/jira-cloud-administration/docs/configure-renderers/

mb April 22, 2024

Hi @Trudy Claspill ,

Thanks for taking the time. It seems they have their own which would be the wiki renderer for the field Description. I'll check if there is a way to automatically convert to this one for the field Description and see if the result is what I'm expecting.

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