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Renaming a user's full name

Edited

Hi,

I'm paying for my own Jira environment in which I store information about projects I do for clients.

I give clients access to this jira, but unfortunately I've made a typo in someone's name.

How can I change it? All I can find is a "suggest changes" button, and when I submit that information, a message pops up on the bottom left, stating; "Something went wrong"

What is this? I'm the administrator, why can't I update information of users that I created?

1 answer

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 30, 2019

Hello Rob,

Thank you for getting in touch with Atlassian Community!
Since users' accounts have changed to "Atlassian account" in 2017, administrators can no longer change full names or emails.
It's only possible to change a full name if you have a verified domain.

As administrators can't choose or change a full name, the full name that appears to you was the own user that choose, so the user must go to id.atlassian.com and change this information.

Regards,
Angélica

Wow, except that I can make them, define their names and emails, and give them access to everything, I can't edit it? Makes sense.. Not, lol.

So basically - the admin makes a mistake, and then the users have to solve it? Neato.

Maybe adding more javascript to the product would help :+)

Oh, the problem at hand: I don't think I can manage "gmail" or "outlook" or "hotmail". So this basically means that an admin of gmail, outlook or hotmail can change ALL the data for ALL users that have an email address there? Holy damn, thats very neatly thought out and highly secure!

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 04, 2019

Hi Rob,

Since Atlassian account was introduced, administrators can't choose or edit users' full name. So the full name will be set based on what the user already choose on id.atlassian.com or the full name will be their email until their first login on your instance, where they will set a password and a full name.
For example, I already have an Atlassian account and I added Batman as my full name, if you create an account for me on your instance, my full name will be Batman and only I can change that. If I don't have an Atlassian account, after you add me on your instance, on the first login I will be able to set a password and a full name, and by mistake, I type my name "Angelca" instead of "Angelica", also only I can change this on id.atlassian.com.
What I'm trying to say is that it was not your mistake because you don't have control of their full names.

I don't think I can manage "gmail" or "outlook" or "hotmail". So this basically means that an admin of gmail, outlook or hotmail can change ALL the data for ALL users that have an email address there?

Indeed you won't be able to verify the domain for those domains, but also they can't verify those domains on your instance in order to manage your users.

Regards,
Angélica

Hi Angelica Luz , i have tried going to id.atlassian.com but that does not get me any closer to changing the users Full name ..... this is quite frustrating ..... has an easier workaround been found yet

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 25, 2019

Hi Fana,

Administrators can change users' full name only if the domain is verified, otherwise, the users need to go to id.atlassian.com and login with their accounts to change their full names.
On Cloud, only for service desk customers administrators can change the full name, but for internal users with Atlassian account, this is not possible, only if you have a verified domain.

Regards,
Angélica
 

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2023

@Angélica Luz just came across this post of your and just wanted to say that you are a hero! ;)

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