Is there a way to remove values from select fields when you clone the ticket? We specifically want to remove the Fix Version value when a ticket is cloned.
I am having the same issue. The cloned tickets are defaulting to a "fixed" status when they are created from a closed status ticket. I have not been able to find a solution to this other than having open status template tickets for the types of tickets I create on a regular basis. I'll follow up on with you if I find a solution instead of a work-around.
Interesting case, the Clone function should move the ticket back into the beginning status.
Is this still happening?
Hi @Sarah Bell ,
were you able to fix the issue? I am experiencing a similar issue. Your input on this will be a great help.
Looking forward to hearing from you.
Thanks,
Deepali Bagul
I came up with this today, I hope it helps someone!
If you clone a Released ticket in Jira, that ticket might not appear on your Board.
Here is a query that finds "hidden" cloned tickets in the XYZ project:
https://<server>/issues/?jql=project = XYZ AND status not in (Done,Canceled) AND fixVersion is not EMPTY ORDER BY updated DESC
Delete the value in the ticket's Fix Version/s field.
This situation arises because of two things:
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