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Removing Fix Version value when Cloning a ticket

Is there a way to remove values from select fields when you clone the ticket? We specifically want to remove the Fix Version value when a ticket is cloned.

2 answers

I came up with this today, I hope it helps someone!


Locating Hidden Cloned Tickets in Jira

If you clone a Released ticket in Jira, that ticket might not appear on your Board.

Here is a query that finds "hidden" cloned tickets in the XYZ project:



To fix a cloned ticket:

Delete the value in the ticket's Fix Version/s field.


More Information

This situation arises because of two things:

  1. When you clone a Released ticket, the clone retains the original ticket's Fix Version/s value. (It probably shouldn't, but in Jira version 8.20.13, it does.)
  2. Our Board is configured to show only "fixVersion in unreleasedVersions() OR fixVersion is EMPTY".

I am having the same issue. The cloned tickets are defaulting to a "fixed" status when they are created from a closed status ticket. I have not been able to find a solution to this other than having open status template tickets for the types of tickets I create on a regular basis. I'll follow up on with you if I find a solution instead of a work-around.

Brittany Wispell
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 22, 2021

Interesting case, the Clone function should move the ticket back into the beginning status. 

Is this still happening?

Hi @Sarah Bell ,

were you able to fix the issue? I am experiencing a similar issue. Your input on this will be a great help.

Looking forward to hearing from you.


Deepali Bagul

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