Remove filters' subscription of a non-existing user

[Michal Epstein]

Hi,

we have JIRA v6.1.3.

We have a filter that is owned by someone who no longer works here and he has created a filter (which I want to keep) with subscription I would like to remove.

How can I do that?

Thanks,

Michal.

[Andy Nguyen · Accepted solution]

Hi,

If you don't have access to the original owner's account then I'm afraid that you won't be able to delete the subscription even if you change the ownership of the filter to yourself (requires Create Shared Objects global permission). This should be a bug in Jira as only the one who originally created the subscription can actually edit/delete it even after the ownership has been changed.

What you can do is:

• If you have Administrators permission, choose to delete the shared filter and then create the same one for your own management of subscriptions.
• If you have access to the database, manipulate it to get the original owner's credentials (Retrieving the JIRA Administrator). Log in to Jira with these credentials and delete the subscription.

With regards to the bug, I can help to report it in our forum for improvement.

Cheers,

Andy

[vitaliy zapolskyy]

Do you have Script Runner installed? the you can switch to the filter owner https://jamieechlin.atlassian.net/wiki/display/CSR/Built-In+Scripts#Built-InScripts-SwitchtoAnotherUser
and manage that like original user

[Andy Nguyen]

Hi Michal,

You can click Issues -> Manage Filters to open Manage Filters page:

Locate and click on the subscription you'd like to remove and choose to delete it on the following page.

Cheers,

Andy

[Michal Epstein]

Hi Andy,

Problem is the filter is not mine.

And the person who owns the filter no longer works here.

So I do not have the delete option.

Michal.

[Udo Brand]

If you are administrator, you can change the ownership of the filter and then proceed as Andy described.

[Udo Brand]

Look here on how to manage filters:

https://confluence.atlassian.com/display/JIRA/Managing+Shared+Filters