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Remove a user from Site-Admin Group

A colleague was part of the Site-Admin group but she has since left the company. When I tried to revoke her access, it says "This user is a organization administrator, and their privileges cannot be modified".

 

How do you remove a user that used to be an admin from your organisation's JIRA instance?

 

2 answers

0 votes
Jack Community Leader Aug 06, 2019

Remove her from the site admin group(s) then deactivate.

I am unable to remove her from the site-admin group. it says "This user is a organization administrator, and their privileges cannot be modified."

I had the exact same issue on Jira Cloud. What you should do is this:

  • Go to Settings
  • Then "User Management"
  • The top icon should say "Organization" and your site name, click on it
  • Then click "Settings"
  • Then "Administrators"
  • There you can remove organization administrators from that group
  • You can now also remove them from your site, if needed

It's a bit of a hassle perhaps, but it kinda makes sense.

Hi, I click on the orgainsation site name, but there is not anything that says settings. I am really stuck with this

Jack Community Leader Nov 20, 2019

Are you trying to remove a user from a group. If so can you check the “groups” under organization page?

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