Remove Resolution 'Done'.

[mariola howell]

Hi - when an issue is re-opened after being marked as Resolved, the Resolution of Done is not removed. I believe this is causing the issue to appear crossed out (e.g. DOCS-2899) even so it is re-opened. Can this be fixed?

So, I guess there are two questions.

1. Shouldn't JIRA remove the Resolution 'Done' when an issue is re-opened?
2. If not, can we remove it manually? (I don't see an option for that.)

Main point: We don't want the issue to appear struck out after being re-opened.

Thanks,

mariola

[Matt Doar [ServiceRocket]]

Mariola, there is a set of advice at https://confluence.atlassian.com/display/JIRA/Configuring+Workflow?focusedCommentId=334430506#comment-334430506 that includes this information

[Gabrielle Bautista [ACP-JA]]

You have a couple of options here:

• Create a transition (like Close to Reopen) that will have a post-function to "The Resolution of the issue will be cleared."
• Add the "Resolution" field in your desired transition screen.
  
  
  

[Nic Brough [Adaptavist]]

NO! Never put the Resolution field on the Edit screen - it means that every time someone edits an issue, they will resolve it!

[Gabrielle Bautista [ACP-JA]]

Yes, an option she can take but not highly advised.

[Matt Doar [ServiceRocket]]

Seriously, it's just not an option.

[Nic Brough [Adaptavist]]

No. Not only will it break more issues, it will not fix the existing ones. It's not "not advised", you absolutely should not do it.

[Gabrielle Bautista [ACP-JA]]

Removed as per suggestion by Matt and Nic :)

[Nic Brough [Adaptavist]]

Gabrielle is going in the right direction - you have two cases to fix:

To prevent the problem happening in the future, add the post-function Gabrielle mentions to all the transitions that go from a "closed" type status to a "re-opened" type one.

To fix the currently broken issues, either fix the workflow as above and then cycle them through it, or create transitions that do not change the status but have the "clear" post-function on them.

[Steven Behnke]

As the others are indicating, you should control this on a workflow. The workflow you're using, someone left out the 'clear resolution' postfunction from the reopen transition. That's all that is missing.

[mariola howell]

Thank you, ALL!