Hi - when an issue is re-opened after being marked as Resolved, the Resolution of Done is not removed. I believe this is causing the issue to appear crossed out (e.g.
DOCS-2899) even so it is re-opened. Can this be fixed?
So, I guess there are two questions.
Main point: We don't want the issue to appear struck out after being re-opened.
Gabrielle is going in the right direction - you have two cases to fix:
To prevent the problem happening in the future, add the post-function Gabrielle mentions to all the transitions that go from a "closed" type status to a "re-opened" type one.
To fix the currently broken issues, either fix the workflow as above and then cycle them through it, or create transitions that do not change the status but have the "clear" post-function on them.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs