Hi - when an issue is re-opened after being marked as Resolved, the Resolution of Done is not removed. I believe this is causing the issue to appear crossed out (e.g.
DOCS-2899) even so it is re-opened. Can this be fixed?
So, I guess there are two questions.
Main point: We don't want the issue to appear struck out after being re-opened.
Gabrielle is going in the right direction - you have two cases to fix:
To prevent the problem happening in the future, add the post-function Gabrielle mentions to all the transitions that go from a "closed" type status to a "re-opened" type one.
To fix the currently broken issues, either fix the workflow as above and then cycle them through it, or create transitions that do not change the status but have the "clear" post-function on them.
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